{"id":727,"date":"2007-10-05T13:01:22","date_gmt":"2007-10-05T13:01:22","guid":{"rendered":"http:\/\/www.epicliving.com\/epic\/we-really-didnt\/"},"modified":"2007-10-05T13:01:22","modified_gmt":"2007-10-05T13:01:22","slug":"we-really-didnt","status":"publish","type":"post","link":"https:\/\/www.epicliving.com\/epic\/we-really-didnt\/","title":{"rendered":"We Really Didn’t Want You to Respond"},"content":{"rendered":"

I am always struck by businesses\/organizations who are unresponsive.  My experience with a Washington State winery is a perfect example.  I’ll leave the name out and tell you I used to be a consumer of their product (if you’re interested in the health benefits of red wine check out Roger Corda’s book The Red Wine Diet<\/a>).  <\/p>\n

After reading Mr. Corda’s book I wanted to ask the winery about their production processes.  Specifically, the maceration period during the making of the wine.  It was and is an important question as I choose what I will buy.  <\/p>\n

Here’s a flash; I’m a customer looking to make a buying decision-educated decision.  I emailed their "info@______.com link.  Do you think I heard back from them?  Nope!  Why create the link if you’re not going to do anything with it.  Name it "noresponse@_____.com.  At least then we’d have some honesty.<\/p>\n

Every customer matters.  Not responding to them sends a message that you do not care.  <\/p>\n

I have only one tip today:<\/p>\n