{"id":759,"date":"2007-07-27T16:17:12","date_gmt":"2007-07-27T16:17:12","guid":{"rendered":"http:\/\/www.epicliving.com\/epic\/praise-for-atts\/"},"modified":"2007-07-27T16:17:12","modified_gmt":"2007-07-27T16:17:12","slug":"praise-for-atts","status":"publish","type":"post","link":"https:\/\/www.epicliving.com\/epic\/praise-for-atts\/","title":{"rendered":"Praise for AT&#038;T&#8230;Sort Of"},"content":{"rendered":"<p>I&#8217;m really not piling on AT&amp;T in this post.&nbsp; But two weeks ago I got something in the mail that got me thinking.&nbsp; It was a card alerting me that I was consistently going over on my cell minutes.&nbsp; Great service I thought.&nbsp; Then I remembered that I had called and changed my plan the week before.<\/p>\n<p>Maybe it was just a coincidence.<\/p>\n<p>Believe me, I know AT&amp;T does some things right.&nbsp; This isn&#8217;t about AT&amp;T.&nbsp; I&#8217;m speaking to service delivered by various large organizations.&nbsp; Maybe the senior leaders of these large enterprises should do the following to make it better for the customer:<\/p>\n<ul>\n<li>Spend 20% of their time with customers.&nbsp; Interact with them, work with them and find out what makes them &quot;tick.&quot;<\/li>\n<li>Tie <strong>all<\/strong> bonuses to customer satisfaction.<\/li>\n<li>Fire all employees who aren&#8217;t will to become customer-centric.<\/li>\n<li>Get out of the business.<\/li>\n<li>Require all employees to serve at a non-profit.<\/li>\n<\/ul>\n<ul>\n<li><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m really not piling on AT&amp;T in this post.&nbsp; But two weeks ago I got something in the mail that got me thinking.&nbsp; It was a card alerting me that I was consistently going over on my cell minutes.&nbsp; Great service I thought.&nbsp; Then I remembered that I had called and changed my plan the&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-759","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/posts\/759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/comments?post=759"}],"version-history":[{"count":0,"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/posts\/759\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/media?parent=759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/categories?post=759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.epicliving.com\/epic\/wp-json\/wp\/v2\/tags?post=759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}