Caught this today from one of my favorite writers at Wine Spectator. Jim Laube writes about a personal experience with bad attitude service ("Attitude Can Spoil A Dinner, Too"). Considering my post on AT&T, I thought Jim’s piece was certainly a connector.
Do companies (large and small) vex over customers? Do they stand in the back room or boardroom and lament over those pesky/demanding customers?
Here’s a news flash; no customer = no business!
I thought I would point you to Jim Logan’s blog also. His post on ""What’s More Important In Business" is spot on. Jim understands what businesses must do to get it right. Maybe he should get with Jim Laube at Wine Spectator to find out the name and owner of that restaurant.
You know…the one that seems bothered by customers?