The Value in Your Organization’s Social Network

Social networks are not new.  The explosive growth of external social networks is rather breathtaking.  There's more going on than a business plan though.  Social networks reveal a lot about an organizations employee base. 

It's smart business to do what Bank of America and Whole Foods have done with their customers by creating an online community specific to their brand.  But more should do it internally.  Losing a customer because you were not connecting through a blog is one thing (loss of revenue, cost of acquiring a new customer).  It's even more frightening when it's an employee.   

The alarming part, for some organizations is when the discovery is made around their own social network.  I mean the employee base.  There are a number of companies that think social networking is translated into LinkedIn, Twitter or Digg.  But as great as those tools are, they're not as powerful as your organization's own internal social network.

Some might say; "we don't need to have an intranet site for social netowking."  You have a community and it's ebbing and flowing before your very eyes, whether you know it or not. Could be organizaed or could be fragmented.  My friends over at Webbed Marketing specialize in building online communities, but they can't create what your leadership can't see-vision.

The take-away is; your people crave community.  And they'll find a way to connect.  The question is whether you (the organization) want to be out front in providing the path.


  1. Scot,
    Your insights are a great compliment to the post. As always, the devil is in the details (moving from words to actions), but many organizations would be the better for embracing what has already taken flight.

  2. Bigger companies NEED to have this type of site. As the scale of companies become global, it is difficult to know your fellow team members when they are on the other side of the planet.
    A social network site allows them to see each other through pictures, work through their projects, and know their interests based upon the social site.
    A site like that would also be terrific for networking within a company; something that is very traditional to this point in terms of relationship building.

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